Question 1

Do I need a card to sign up?

Accepted Answer

No. Signing up is free. You add a card only when you pick a plan, and monthly plans start with a 7-day trial. Cancel before it ends and you aren't charged.

Question 2

What currency am I charged in?

Accepted Answer

Prices are set in US dollars. At checkout, Dodo Payments, our reseller, shows and charges the equivalent in your local currency where it can, plus any tax that applies, so the amount on your statement may differ slightly from the dollar price.

Question 3

Is my research shared with or sold to anyone?

Accepted Answer

No. We don't sell your data or make money from it. The research in your workspace is your own copy: other customers never see it and we never reuse it for them. The two exceptions are a list of companies that asked us to delete their data, and an anonymous count of common email formats that names no one.

Question 4

What happens if I don't use my whole allowance?

Accepted Answer

It expires. You're paying for a month of research capacity, and researching an account costs us money every time, so the allowance caps that spend. If you rarely reach it, move down a plan. If you run out, get in touch and we'll sort something out.

Question 5

Can I cancel any time?

Accepted Answer

Yes, from Settings → Billing, in one click, with nobody to email. You can undo it from the same page before it takes effect. You keep the full service to the end of the period you've paid for, the rest of the month or the rest of the year, and afterwards your account stays open read-only. You can start a plan again whenever you like. There are no setup fees.

Question 6

What happens to my research if I cancel?

Accepted Answer

Nothing is deleted and you aren't locked out. The pipeline stops, and everything already researched stays as you left it. After your paid period ends you can still sign in and read all of it: every account, its evidence and your outreach history. Starting a plan again switches the same workspace back on.

Question 7

Is Starter a lighter version of the product?

Accepted Answer

No. Starter runs the same discovery, scoring, depth of research and sending protections as the other two. The only difference between the plans is how many accounts get researched each month.

Question 8

How many people can use one workspace?

Accepted Answer

One sign-in, today. A workspace has a single email and password rather than separate user accounts, so a second person means sharing a login. We'd rather tell you that now. The fee is per workspace, whoever is behind the login. Separate sign-ins are something we want to build, and they aren't built.

Question 9

Can I export my accounts to a spreadsheet?

Accepted Answer

Not today. A spreadsheet strips out the evidence and the reasoning, so accounts stay in the app with their case attached. You can send any researched account as a read-only link that carries its evidence, reasoning and your notes, on every plan. CRM sync is planned but not built.

Question 10

What do I get for paying annually?

Accepted Answer

A lower rate, and one payment instead of twelve. Founders is $125 a month billed annually: $1,500 once a year, against $1,788 if you pay monthly. Growth is $250 a month billed annually: $3,000 once a year, against $3,588 if you pay monthly. The monthly limit stays the same and resets every month, so an annual Growth plan is up to 325 researched accounts each month, not 3,900 to use whenever you like.

Question 11

Why can't I pay for Starter annually?

Accepted Answer

Starter is the easy way in, and asking for a year up front isn't easy. It's the plan for finding out whether the research is any good on your market, which is a question worth answering a month at a time.

Question 12

Can I switch between monthly and annual, or change plan?

Accepted Answer

You can move a monthly plan to annual from Settings → Billing, and you see what you'll be charged before you confirm. You can't switch during a trial, so if you want annual from the start, choose it at checkout (annual plans have no trial). Moving between Starter, Founders and Growth isn't in the app yet: email us and we'll switch you.

Question 13

If I pay for a year and change my mind, can I get it back?

Accepted Answer

Within 14 days of your first payment, yes, in full and without a reason. That covers the whole year's payment, not a month of it. After that you keep the year you paid for, and cancelling stops the next renewal rather than refunding this one. The window is about starting a subscription, so it also applies if you cancelled and came back, but it doesn't start again when you move an existing monthly plan to annual.

Plan	Starter	Founders	Growth
Monthly price	$29	$149	$299
Annual price	Monthly only	$125/mo, $1,500 a year	$250/mo, $3,000 a year
Accounts researched per month (up to)	20	150	325
Best for	Trying the research on a narrow market	Consistent founder-led outbound	Working several markets at once
Free trial	7 days, monthly billing	7 days, monthly billing	7 days, monthly billing
Evidence and reasoning on every account	Included	Included	Included
Deep research, up to the monthly limit	Included	Included	Included
Paid address verification	Included	Included	Included
Warm-up, send limits, bounce brakes, recovery	Included	Included	Included
Reply tracking and opt-out handling	Included	Included	Included
Research sold or shared with other customers	Never	Never	Never
Sign-ins per workspace	One	One	One
Unused capacity rolls over	No	No	No
Shareable read-only account links	Included	Included	Included
CSV export	Not available	Not available	Not available
Multiple client workspaces	One business per workspace	One business per workspace	One business per workspace

One product. Three research limits.

Sign up free. Start research with a 7-day trial.

Unused research doesn’t roll over.

What you get for each one.

A short research summary

Sources and best guesses

Contact details and verification

A first draft when you ask for one

You don’t pay for research that produced nothing.

There’s no CSV export today.

Cancelling doesn’t delete anything.

Start with your market.