Research Credit Guarantee

You don’t pay for research that came back empty.

Deep research costs a credit. When that credit buys you nothing you can use — no result, no way to contact them, no email we could write — it goes back automatically. So does a credit we spent to discover something we already knew. You do not claim it, you do not ask for it, and you do not need to notice it for it to happen.
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Four things put the credit back.

Each of these is a state the system records for itself, so the refund is something you can check on the account rather than something you have to argue for.

  • Research came back empty

    We took the credit, ran the research pass, and could not produce a usable result. That is our failure, not a finding about the company.

  • No way to contact them

    We researched the company and found no usable recipient — no published address, and nothing our contact search could stand behind. An account you cannot email is not one you should pay for.

  • No email could be written

    The research landed but we could not turn it into an email worth sending to anyone on the account. The research is kept; the credit goes back.

  • We should have known before spending it

    Sometimes deep research rules an account out on a fact that was already in front of us before we spent your credit. When the deciding fact was one we already held, the credit was ours to waste, not yours.

An account that was researched properly and isn’t a fit.

That one is not refunded, and we would rather you read it here than discover it later. When research does its job and the honest answer is no, the credit bought exactly what it was for: a decision, with the evidence behind it, before you spent a message and a prospect’s patience finding out the hard way.

The distinction we hold ourselves to is whether the work was wasted or merely disappointing. A well-evidenced no is not a failure to deliver. A credit spent to learn something we already knew is.

Refunds are automatic. The credit returns when the failure happens, so there is never a credit you are owed and have not been given.

A refunded credit lasts thirty days from the day it is returned, which lets it outlive the monthly reset. We spend whichever credit expires first, so neither pool is stranded while a longer-dated credit is used.

An account can be refunded once. Beyond that, one failing the same way repeatedly would hand its credit back forever without ever consuming one.